Privacy Policy
Privacy Policy – Baywood Dog Training Ltd
Effective date: July 2026
Baywood Dog Training Ltd ("Baywood", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you contact us, book our services, use our website, or interact with us in connection with our dog training services.
Baywood Dog Training Ltd is the data controller responsible for your personal information.
1. Information about us
Baywood Dog Training Ltd is a company registered in England and Wales.
Company number: 13829838
Contact details:
Email: generalenquiries@baywooddogtraining.com
Telephone: 07340074245
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.
2. Information we collect about you
When you contact us or book our services, we may collect the following information:
Personal details
Name
Address
Email address
Telephone number
Emergency contact details
Any other information you provide during the booking process
Information about your dog
To provide appropriate and safe training services, we may collect information including:
Your dog's name, age, breed and sex
Behavioural history
Training goals and concerns
Veterinary information
Health conditions, injuries or medical needs
Medication details
Feeding information
Information about your dog's temperament and behaviour around people or other animals
Some of this information may be considered sensitive because it relates to your dog's health or behaviour. We only collect and use this information where it is necessary to provide safe and appropriate services.
Payment information
We collect payment information necessary to process your booking. Payments may be processed through third-party payment providers. Baywood does not store your full payment card details.
Website and communication information
When you contact us through our website, email, telephone, social media or other communication channels, we may collect information contained within those communications.
3. How we collect your information
We may collect information when you:
Complete a booking form
Contact us by email, telephone or social media
Make an enquiry
Purchase our services
Complete questionnaires or training assessments
Provide information during training sessions
Provide information for Board & Train or Home Boarding services
4. How we use your information
We use your personal information to:
Process and manage your booking
Provide dog training services
Understand your dog's needs and create suitable training plans
Communicate with you about appointments, training progress and services
Respond to enquiries and complaints
Process payments
Maintain business records
Meet legal and regulatory obligations
Improve our services
We will only use your personal information for purposes connected with providing our services or where we have another lawful reason to do so.
5. Sharing your information
We do not sell, rent or trade your personal information.
We may share information where necessary to provide our services, including with:
Trainers and contractors
Where appropriate, we may share relevant information with Baywood trainers or approved contractors who provide services on our behalf. This information will be limited to what is necessary for them to safely and effectively provide the service.
Veterinary professionals or emergency services
Where necessary for the health, safety or welfare of your dog, we may share relevant information with veterinary professionals or emergency services.
Service providers
We may share information with trusted third-party providers who support our business, such as payment processors, website providers and booking systems.
These providers are required to protect your information and only process it for agreed purposes.
6. Photographs and videos
During training sessions, classes or other services, Baywood may take photographs or videos for training records, client updates, website content, social media or marketing purposes.
We will not publish identifiable images of you, your family or your dog for marketing purposes without appropriate permission.
If you do not wish photographs or videos involving you or your dog to be used for promotional purposes, please inform us in writing.
7. How long we keep your information
We retain personal information only for as long as necessary for the purposes it was collected.
This may include retaining information:
For the duration of your training relationship with Baywood
For a reasonable period afterwards to maintain records of services provided
Where required for legal, accounting or insurance purposes
When information is no longer required, it will be securely deleted or destroyed.
8. Keeping your information secure
We take reasonable steps to protect your personal information from:
Loss
Misuse
Unauthorised access
Accidental disclosure
Alteration or destruction
Access to client information is limited to those who need it to provide services.
However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
9. Your rights
Under UK data protection law, you have rights including:
The right to access the personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of your information where appropriate
The right to restrict or object to certain processing
The right to withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details in section 1.
10. Marketing communications
We may occasionally contact you with information about Baywood services, training updates or relevant offers where permitted by law.
You can unsubscribe from marketing communications at any time by contacting us or using any unsubscribe option provided.
11. Cookies and website usage
Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website and improve our services.
You can manage cookie preferences through your browser settings.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or how we process information.
Any updates will be published on our website with the updated effective date.
13. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.
Website: https://ico.org.uk
Baywood Dog Training Ltd
Company number: 13829838